Returns and Exchanges
Wait what?! A return? Just kidding ;) It's super rare but we get it, things happen! Here's what to do...
If you are unhappy with your jewelry, please let us know within one week of receiving your package. We want you to be happy and will try to remedy the situation in any way we can. And if that means returning your jewelry, then we will do that for you!
-Email us to begin the return process within one week of receiving your package.
-Your return will be issued in the same form of payment as you used when checking out.
-Please allow one week for your return to appear on your credit card statement.
Shipping Your Jewelry Back to Us:
-Email us before sending your package back. We will provide you with the shipping address.
-Items must be unworn and packaged in the original BLJ jewelry box or cotton pouch.
-Ship in a padded mailer or box to protect the jewelry during shipment.
*Do not ship in a regular letter envelope as it will tear, crush and damage the contents. We cannot refund you if we receive damaged chain, stones, beads, or a torn package with nothing in it. Please protect the jewels when shipping!
*Include your first name, last name, order number and that you are returning your item.
-Our website doesn't allow for exchanges for inventory purposes. Please email us to begin the return process and go ahead and place your new order.
-If you used a discount code on your original order and are exchanging for something else, that code will be honored! Please email us for a new code.
-Custom hand-stamped pieces and custom malas are not returnable. These were made special for you and only you.
-However, it we stamped something incorrectly or messed up a bead placement, that's on us and we'll fix it! We're human and we make mistakes too :)
Start Your Return by Emailing Us at the Email Below: